Telecom Operators

Now that the years of hyper-growth are over, telecommunications companies are increasingly focused on the efficiency of their operations.

On the network side, it is all about optimizing the return on the infrastructure, be it wireless or fixed. Procurement efficiency is one topic, especially for international operators, but effectively managing the supply chain of physical assets, including repairs and returns, is also critical. On the customer side, telecom operators face the same challenges consumer products or retailers face: increased competition, constant stream of new products, demanding customers that expect a unified experience across all channels, and immediate product availability.

All of these challenges require a well-orchestrated supply chain, both for the infrastructure as well as for the devices side of the business. E2open works with leading companies to develop a complete range of solutions that address the needs of telecom operators.

Some of the largest global telecom operators in the world have partnered with E2open to address these challenges. They are leveraging the E2open network and supply chain solutions to operate their multi-enterprise supply chain in real-time, helping deliver an optimal customer experience for better brand loyalty and customer retention.

"Challenge" Label

Challenge

"Solution" Label

Solution

Challenge

Running a global supply chain, with multiple supply chain partners (own regional operating companies, suppliers, retailers, 3PLs…)

Solution

E2open Network - Connectivity to connect all supply chain partners in real-time

Challenge

Streamlining procurement processes across many partners and/or subsidiaries

Solution

Sourcing & Procurement to replace manual or email-based procurement processes with an electronic procure-to-pay process

Spend consolidation all the way to a fully centralized Buy/Sell Order Management procurement model

Challenge

Ensuring continuity of supply

Solution

Forecast Collaboration to exchange forecasts and commits with suppliers and contract manufacturers

Sourcing & Procurement to collaborate on orders, shipments, and receipts as well as track issues with suppliers and contract manufacturers

Inbound VMI to enable various replenishment models with suppliers, including multi-tier setups involving suppliers

Challenge

Dealing with unpredictable demand

Solution

Demand Sensing to accurately predict near-term demand by using current information to better reflect market realities, including performance of new products and promotions

Demand Planning that leverages advanced pattern recognition to create more accurate long-term forecasts and automate the planning process to improve planner productivity

SalesSight to make it easier for sales teams to provide inputs into the demand planning process through CRM integration and analytics for meaningful insights

Challenge

Ensuring that decisions made in mid- to long-term will enable profitable and streamlined execution

Solution

Sales & Operations Planning for making decisions jointly with internal functions (such as, sales, operations and finance) and external partners (customers, contract manufacturers, and the like), on mid- to long-term actions for operating profitably and avoiding risk, through scenario building and analytics

Challenge

Ensuring high finished goods availability

Solution

Order Promising & Allocation to optimally and profitably allocate the right products to the right channels and make reliable commitments

Outbound VMI to enable various replenishment models with retailers

Inventory Collaboration to provide accurate inventory visibility across the supply chain

Inventory Optimization to best position inventory for optimal service levels

Challenge

Effective distribution logistics

Solution

Transportation Forecasting for advanced visibility to transportation and warehousing needs

Logistics Visibility to track actual shipping status

Drop/Ship capabilities to enable new fulfillment models

Challenge

Ensuring efficient repairs and returns

Solution

Return and Repairs solutions to handle supply chain activities for returned products

"E2open helped us to create this collaborative environment and to facilitate collaborative planning and execution with our external partners."

- Vodafone

Additional Resources

Case Study

Now that the years of hyper-growth are over, telecommunications companies are increasingly focused on the efficiency of their operations.

Additional Resources

Vodafone Leverages Economies of Scale and Scope Across Its Global Trading Network