This privacy policy applies to the various websites and the cloud based global supply chain services owned and operated E2open, LLC, our divisions, affiliates and subsidiaries, including Orchestro, LLC, Terra Technology, LLC, Steelwedge Software Inc., and Zyme Solutions, Inc. (collectively “E2open”). E2open places the highest priority on protecting the privacy of its registered users ("Users"), the business entities whom such Users represent ("Customer"), as well as others who visit ("Visitors") this Web site ("Site"). However, this site is designed for Users and adult Visitors of E2open, and is not intended for use by children under 13. Because E2open gathers certain types of information on the Site, this privacy policy ("Privacy Policy") outlines the general terms and conditions surrounding what information E2open collects and how it is used. By registering as a User and/or visiting our Site, you are accepting the practices described in this Privacy Policy.

Privacy Shield 

E2open complies with the EU-U.S. Privacy Shield- Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. E2open has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view E2open’s certification, please visit

E2open also complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Personal data from the European Union and/or on EU citizens may be collected by us and may be stored and processed in the United States or any other country in which E2open or its affiliates, subsidiaries or agents maintain facilities.

E2open has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

In compliance with the Privacy Shield Principles, E2open commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Private Shield policy should first contact E2open at:

E2open has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit for more information or to file a complaint. The services of JAMS are provided at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.

E2open is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

E2open complies with the Privacy Shield’s Principle regarding accountability for onward transfers. E2open remains liable under the Principles if its onward transfer recipients process personal information in a manner inconsistent with the Principles, unless E2open proves that it was not responsible for the event giving rise to the damage. E2open may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

E2open commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

Please note that the posted Terms of Use and agreements specific to an E2open service ("Service Agreement") may contain other terms that deal specifically with a Customer's confidential information.

Collection and Use of Information by E2open

User Information

Users communicate and exchange information ("User Information") with E2open and other Users in connection with their business relationship with E2open and our Applications. User Information shall include, without limitation, information submitted to E2open including contact information, including userid, last and first name, email address and country. E2open handles User Information merely as a data processor and the Customer is the data controller. Except as provided in this Privacy Policy, E2open will maintain the confidentiality of User and Customer Information and will not disclose such information to third parties. Notwithstanding the foregoing, E2open shall disclose such information when requested by government authorities conducting an investigation and whenever E2open believes disclosure is necessary to limit E2open's legal liability or is legally required, such as to comply with a subpoena or similar legal process.

We also collect information when you voluntarily submit it to us such as your first name, last name, email address, phone number, job title and company name, business phone, job level, job function and country. Throughout our site, we provide the opportunity to register for an event or conference, request access to various thought leadership such as white papers, reports, case studies etc., or participate in an online survey. It is completely up to you whether or not you want to provide it. You may opt out of these types of marketing communications as outlines in the Opting Out of Marketing Communications of this document.

Visitor Data

When a User or Visitor accesses E2open, E2open collects, records and retains general non-personally identifiable data about such usage of E2open including but not limited to the User's or Visitor's domain name, the IP address, the name of the Web page from which each entered E2open, the locations each visits within E2open, and the amount of time spent on each page of E2open (collectively, "Data"). E2open uses this Data to determine the demographics of Users or Visitors, to analyze trends and to develop and distribute to third parties aggregate statistics and general information about E2open. E2open will not disclose information that identifies specific Users or transactions, except as noted above in "User Information."

Other Information

As a Visitor or User, you may choose to send E2open a question via e-mail, register for a special service, request a call with an expert or otherwise communicate with E2open, such as voluntarily participating in a survey. E2open may also use such information to communicate with Users and to enhance E2open, in an effort to better meet the needs of Users.

Customer Information Disclosure

Upon request, E2open may disclose to a Customer the activities of its authorized Users on the Site, including providing User Information and other information collected by E2open to the Customer business entity.

Aggregate Data

E2open may extract information that does not identify specific Users or transactions (collectively, "Aggregate Data") from User Information, Data, Cookies, and other information collected on the Site and use such Aggregate Data for internal and/or commercial purposes.

Third Party Relationships with E2open.


E2open has relationships with various third party providers to maintain and provide services to E2open. These third parties are all bound by confidentiality agreements that protect the privacy of the E2open Users, must utilize information solely for the purpose of providing services on behalf of E2open and are bound to keep any personally identifiable information they receive secure. E2open does not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes. If E2open shares any User Information with any of these third parties, we will require that such information be used only to provide the services requested by E2open and be maintained by them in strictest confidence. E2open requires our service providers to whom we disclose Personal Information and who are not subject to the laws based on the EU Data Protection Directive 95/46 or Swiss Federal Data Protection law to either (i) subscribe to the Privacy Shield principles, or (ii) contractually agree to provide at least the same level of protection for Personal Information as is required by the relevant Privacy Shield principles. However, We remain responsible and liable under the Privacy Shield Principles if third-party agents that We engage to process the personal information on Our behalf do so in a manner inconsistent with the Principles, unless We prove that We are not responsible for the event giving rise to the damage.


Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to


E2open also provides links to other web sites maintained by third parties unrelated to E2open. Please be aware that if you link to another third-party web site, that site is not subject to E2open's Privacy Policy, and E2open has no control over the use of information disclosed on such sites. E2open is not responsible for the privacy practices or content of such other sites. E2open encourages its Users to be aware when they leave the Site and suggests that Users read the privacy policies of each site visited.

Social Media Features and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


If you choose to “forward a friend” information from our Site, we will ask you for your friend’s name and email address. We will then send your friend a one-time email that contains a link to our Site. E2open and our third party service providers do not store the personally identifiable “forward a friend” information.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by E2open and our partner e.g. marketing partners, affiliates, or analytics or service providers, e.g. online customer support provider, etc. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to help personalize your online experience. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most Web sites, we use a third party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We use Local Storage Objects (LSOs) such as Flash cookies and Local Storage, such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here:

Behavioral Targeting/Re-targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. (or if located in the European Union, click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Bulletin Boards/Chat Rooms

If you use a bulletin board, chat room, forum, or other chat tool on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. E2open is not responsible for the personally identifiable information you choose to submit in these forums. You are also responsible for using these forums in a manner consistent with the Terms of Use, Acceptable Use Policy, Privacy Policy or other terms and conditions set forth on the relevant forum site. All forums are hosted by a third party service provider of E2open. To request removal of your personally identifiable information from our blog or community forum, contact us at In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.



E2open and its third party providers have implemented extensive security measures to help protect against the risk of loss, misuse and alteration of any information under E2open's control including using encryption, limiting employee access, and using industry-standard controls such as firewalls and secure environments for personally identifiable information.

Customer Security

Additionally, in order to protect the security and integrity of the proprietary and confidential information of E2open's Customer and Customer' Users that interact on the non-public portion of E2open's secure collaboration network, E2open has taken the following actions, among many others, to ensure that E2open meets the strict security needs of E2open's Customer:

Corporate Security Policy

E2open has adopted and enforces a Corporate Security Policy to protect all proprietary and confidential information of E2open's Customer. The Corporate Security Policy addresses information classification, information security procedures (electronic and hard copy information), limited disclosure procedures, physical facility access and general security awareness and enforcement. All Customer information is classified as "highly confidential" under the corporate security policy. E2open has developed and adheres to strict security policies and guidelines with all of E2open's third-party data hosting facilities providers.


E2open has deployed industry standard Customer authentication and User verification procedures to limit access to Customer information to only those participants that our Customer authorize.


Notwithstanding E2open's extensive efforts, such security measures may not prevent all loss, misuse or alteration of information disclosed on the Site. Therefore, we cannot guarantee its absolute security.

Procedure for Accessing and Correcting Information

Users can access their User Information and other appropriate Customer-identifiable information collected by E2open by contacting E2open’s Customer Support as set forth in the Contact Us section of the Site. If a User believes there are factual errors in such information or would like to update such information, the User may contact E2open's Customer Support and/or Customer's Company Administrator and detail the inaccurate information. E2open and/or Customer's Company Administrator will verify and correct any factual errors within thirty (30) days. Users have the right to request that their User Information and other Customer identifiable information collected by E2open be deleted by contacting E2open's Customer Support. Information will be deleted within thirty (30) days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opting Out of Marketing Communications

Users may choose whether to receive direct marketing communications relating to E2open at the time of registration. If a User subsequently does not want to receive information about special offers available through E2open or if a User no longer wishes to receive E2open's newsletter and promotional communications, User may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting E2open as set forth below:

To "Unsubscribe" from an email marketing communication you have received from E2open, you can follow the instructions to unsubscribe or update your email preferences at the bottom of the E2open email communication.

You can also "Unsubscribe" from E2open direct marketing communications by sending (i) an email to with the following in the subject line: "Unsubscribe from E2open communications" (ii) a written notice to E2open 9600 Great Hills Trail, Suite 300E, Austin, TX 78759, Attn: Marketing or (iii) a fax to E2open at 1.512.343.8727, Attn: Marketing. Please indicate in your notice the following: your name, address, email address and the E2open communication from which you wish to be removed.

User will be notified when personally identifiable information is collected by any third party that is not an agent/service provider of E2open, so that a User can make an informed choice as to whether or not to share information with that party.

Modification of Privacy Policy

We reserve the right to modify this Privacy Policy at any time and we encourage you to periodically review this Privacy Policy to be informed of how E2open is protecting your information. If we make material changes to this Privacy Policy, we will provide notification by email or by means of a notice on our home page prior to the change becoming effective. Changes to the Privacy Policy will be effective upon posting. We will also provide notification by email or by means of a notice on our homepage in the event of a merger, corporate change in structure, or sale of substantially all of E2open's assets, E2open may also disclose information to third parties as E2open, in its sole discretion, believes necessary or appropriate, in connection with the merger or consolidation with, or sale of assets to such third party, provided that such third party agrees to comply with E2open's Privacy Policy with regard to User Application Information

Contact Us

If you have any questions, please refer to the appropriate contact below:

Accessing and Correcting User Information:


Questions about Marketing Communications:


Questions about this Privacy Policy or about E2open’s handling of your information:


Mailing Address:

E2open, LLC
9600 Great Hills Trail, Suite 300E
Austin, TX 78759

This Privacy Policy was last updated on March 14, 2018.